Product Matrix Managed Server

Traffic Usage inclusive* There are no charges for overage. We will permanently restrict the connection speed to 10 Mbit/s if more than 10.000 GB/month are used. 100 Mbit/s speed can be optionally restored by committing to pay 6,90 € (incl. VAT) per additional TB used.
Free Internal Traffic
Dedicated IPFurther IP addresses available on request.	1	1	1
Nameserver Administration and Synchronization Concept Automatic administration of name servers for your domains as well as an integrated synchronization concept for the second name server. Typical duration for synchronization after a change is less than 3 seconds for both name servers.
Software Updates This function enables the software of the systems we manage to be continually kept at the same level. You benefit from the continuous further development of our software as well as from prompt security updates.
Operating System Updates This function enables the software of the systems we manage to be continually kept at the same level. You benefit from the continuous further development of our software as well as from prompt security updates.
Daily Backup Fully-automatic support from the central backup server with the possibility of restoring individual user accounts as well as a whole server.
24/7 Monitoring Our service technicians receive SMS notification of any issues and can react fast.
Comprehensive Security Concept The comprehensive security concept includes an automatized defence mechanism for dictionary-based brute force attacks, signature-based defence from known worms such as Code Red etc. Evaluation of system log files every 15 minutes with automatic report on anomalies to our service center. Spam control software for Exim and SMTP-Auth.
Comprehensive System Integrity Checks System integrity checks are based on internal and external monitoring of the system. Externally, ping, http, smtp, POP3, ftp and DNS are monitored every minute. Internally, critical system processes such as name servers, crondeamon or mail servers are checked every 5 minutes. The integrity check also tests to see if the system exceeds or falls below the limit such as in terms of available hard disk space, user quotas, long-term system processes and exceeding the time limit for CPU-intensive processes. It also provides a comprehensive automatic evaluation of server log files on indication of malfunction. Typical incidents for system reports are, for example, first sporadic read errors of a hard drive or incorrect configuration of a name server.
Escalation Concept The escalation concept includes messages and urgency reports. If 80% of the hard disk space is exceeded, the system administrator is informed by message whereas if 90% of the capacity is exceeded an urgent notification is sent. All system messages are divided into various categories of urgency. Different notification can be addressed to different recipients. Typically, urgent messages are forwarded on to an SMS gateway while other system messages land in a normal administrator email account.

*There are no charges for overage. We will permanently restrict the connection speed to 10 Mbit/s if more than 10.000 GB/month are used (the basis for calculation is for outgoing traffic only. Incoming and internal traffic is not calculated). 100 Mbit/s speed can be optionally restored by committing to pay 6,90 € (incl. VAT) per additional TB used. More information